Shipping policy

Processing time

Orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.

Shipping methods & delivery times

United States (mainland): 3–7 business days via UPS / FedEx / USPS (carrier chosen at our discretion).

International: 7–20 business days depending on destination and customs processing. Shipping to your country is calculated at checkout.

Shipping costs

Free shipping on orders over $150 within the contiguous United States. Otherwise, shipping is calculated at checkout based on weight, dimensions, and destination.

Order tracking

Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.

International customs & duties

International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the buyer and are not included in the item price or shipping cost.

Incorrect address

Please double-check your shipping address at checkout. ZEVYLE is not responsible for packages delivered to an incorrect address provided by the buyer.

Damaged or lost shipments

If your package arrives damaged, please contact us within 7 days with photos of the damaged box and product. If a package is lost in transit, contact us and we will investigate with the carrier and arrange a reshipment or refund.